Frequently asked questions


Transportation is entrusted to nationally significant express couriers of the highest reputation and reliability, such as DHL, UPS, and FedEx. Our couriers deliver from 8:00 am to 4:30 pm, Monday through Friday.

Most of the products in the store are shipped for €6 in Italy. You will find the amount and details in the cart before purchasing all products with additional shipping costs.

We are committed to delivering your orders as quickly as possible. It will take a maximum of two days to process the order, and on average, delivery will take place throughout Italy within 2 to 3 working days (excluding islands).

If individual products are out of stock or have longer lead times, we will indicate this on the product page and shopping cart.

Unfortunately, changing the delivery address at short notice is impossible if the package has already been shipped. If you made a mistake by entering your address, making it impossible for us to deliver (e.g., wrong zip code, wrong name, etc.), please send us the correct address by contacting customer service.

If no one is found, the courier makes the first delivery attempt and a second attempt on the next business day.

If the second step is unsuccessful, the shipment is placed in storage. In this case, we ask you to contact our customer support immediately.

TIP: If you know you are unlikely to be on call during the week, we recommend, if possible, having your order delivered to your workplace or a neighbor to avoid delays.

We can ship throughout Europe at different costs depending on the destination country. If the country you requested is not among the choices at Checkout, please get in touch with our customer service, and we will quickly resolve the problem.

You can check the status of your order from the My Account section. >> orders. Once your order is shipped, you will receive an email from the courier with a link to track the shipment’s progress. Contact our customer support if you did not receive the email or need more information about your order.

We are sorry that your order did not arrive intact. We do our best to ensure it is not damaged in transit, which can rarely happen.

Get in touch with us now in the “Support” section or by writing to We ask that you send us as soon as possible a photo showing the breakage of the item as an indication of the product you wish to return and the order number (you will find it in the order confirmation email) or the name used to place the order;

Remember that no more than 1 hour should elapse from delivery of the goods to sending the photo to our customer service department.

To request the addition of one or more products to an already confirmed order, you can contact our customer service department. No more changes can be made if your order has already been shipped.

Mistakes happen, and we do what we can to fix them. If you made a mistake when ordering a product, type in the wrong delivery address, or need to change other information about your order, please contact our customer support as soon as possible. We will do our best to correct your order.

No more changes can be made if your order has already been shipped.

All our products are never priced, and we never include invoices or receipts with the price of products in orders. So, if you want to send a gift directly to the recipient, you can do so without worrying about them seeing how much you paid. Unfortunately, we do not offer gift-wrapping services.

If you are unable to complete an order, please get in touch with our customer service department. We will do everything we can to help you complete your order and/or resolve the technical problem preventing you from placing it.

You can pay for your orders by PayPal and credit card.

See the payments page for more information.

Of course, if you have a PostePay card with which you want to pay for your order, select the Credit Card payment mode. Remember to keep your PostePay and your full name handy. You will be asked for the card number, expiration date, and the 3-digit security code on the back of the card.

If you need an invoice once your order is completed, please email us at

The required data are:

    • Full Address;
    • VAT number and/or tax identification number;
    • SDI code and PEC address (if you have one).

You have 14 days to return purchased products. Remember, however, that the product must be returned in its original packaging and have no wear and tear from use.

See the returns page and terms and conditions for more information.

When the product arrives at our warehouse, and we accept your return, a refund will be made in 14 business days.

The refund will be made to the same payment method used to place the order.

The discount code can be entered from the shopping cart (or checkout) page. In the box provided on the page, above the total order amount, are the words “discount code.” Click on it to open a field where you can enter your code.

Contact our customer support if you experience further problems using the discount code.

No, unfortunately we do not have a physical store. We sell only online on our portal.

If you do not receive our emails, check your spam (or junk mail) box. Some providers may block the emails we send you.

If you can’t find them there, you may have mistyped your email address, in which case we suggest you contact our customer service department.

Please get in touch with our customer support if you experience any problems, errors, or blockages while browsing the site. We will do what we can to fix the problem.

To help us better understand the problem and find a solution, all of this information can come in very handy:

    • A device used: be it a computer, tablet or smartphone;
    • Browser used: Chrome, Firefox, Safari;
    • The problem encountered and whether an error message is displayed.