All you need to know 

Terms and Conditions, Privacy and Cookies policy

Company data

© 2020 Art is therapy S.R.L.Via Umberto I, 210 Bis 76125 Trani (BT)  P.IVA IT07847150724  REA BA 585839 C.C.I.A. Bari

Terms and Conditions

Conditions of sale

1. Introduction

These conditions of sale govern the sale of products marketed by www.nextnova.net. All contracts for the purchase of products concluded, through the site www.nextnova.net and according to the procedures indicated therein, between the seller and these Terms and Conditions will govern the customer.

All published prices include VAT.

2. Acceptance of the conditions of sale

a.

The contract between NextNova and the Customer shall be considered concluded with the acceptance, even partial, of the order by NextNova, which reserves the right, at its sole discretion, to accept the order. Acceptance shall be deemed implicit unless otherwise communicated to the Customer. Making an order in the various modalities provided, the Customer declares to have taken the vision of all the indications supplied during the purchase procedure and to accept the general conditions integrally and of payment transcribed below.

b.

If the customer is a consumer (i.e., a person who buys goods for purposes not related to his professional activity), once the online purchase procedure, will print or save an electronic copy and, however, keep these general conditions of sale, by the provisions of the Consumer Code (Legislative Decree no. 206/2005).

c.

It is excluded any right of the customer to damages or compensation and any contractual or extra-contractual liability for direct or indirect damages to persons and things caused by the non-acceptance, even partial, of an order.

3. Mode of purchase

a.

The Customer may only purchase products in the electronic catalogue of NextNova at the time of order and viewable at https://nextnova.net, as described in the relevant information sheets. NextNova reserves the right to change the technical information of the products to match that provided by the manufacturers without prior notice. It is understood that the image accompanying a product’s description may not fully represent its characteristics and differ in colour, size, and accessories in the picture. All the support information for the purchase is intended as simple generic information material, not referring to the natural characteristics of each product.

b.

NextNova confirms the correct receipt of the order through an e-mail reply sent to the e-mail address provided by the Customer. This confirmation message will contain the Date and Time of receipt of the order and a ‘Customer Order Number’ for further communication with NextNova. The message will show all the data entered by the customer, who agrees to verify the correctness and communicate any corrections according to the procedures described in this document. The customer can also check the status of his order by accessing the web area dedicated to him under “Order History.”

c.

In case of non-acceptance of the order, NextNova must promptly notify the Customer.

d.

All prices on the site are intended as public prices and, therefore, inclusive of VAT. NextNova reserves the right to change prices at any time without notice. If an incorrect and derisory price is published for whatever reason (error in our systems, human error, etc.), the order will be cancelled, even in initial validation.

e.

On the site https://nextnova.net, you can see the availability of products at the time of order. Since the simultaneous access of many user-customers and the simultaneous possibility of “online” orders change the product’s availability, NextNova does not guarantee the certainty of allocating the ordered goods.

f.

On certain products, subject to price promotions, NextNova reserves the right to accept orders by reducing the quantities upon notice and acceptance by the Customer. The order shall be deemed cancelled.

4. Methods of payment

b. PayPal

In the case of purchase through the PayPal payment method, after the order, the customer is directed to the login page of PayPal. The order amount is debited from your PayPal account at the time of order acquisition. In case of cancellation of the order, either by the Customer or in case of non-acceptance by NextNova, the amount will be refunded to the Customer’s PayPal account.

Requested the cancellation of the transaction; in no event can NextNova be held liable for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. NextNova can not know the Customer’s financial information during the purchase process. Since there is no data transmission, this data cannot be intercepted. No NextNova computer file contains or stores such data. For each transaction performed with the PayPal account, the Customer will receive a confirmation email from PayPal.

c. Credit Card

d. PostePay

It is possible to pay for orders with a PostePay prepaid card by choosing “Credit Card” or “PayPal” as a payment method.

5. Methods of delivery

Shipping costs are charged to the customer and are explicitly highlighted at the time of the order. The payment of the goods by the customer will be using the method chosen when ordering. No additional fees or charges are due to NextNova.

Orders received by 14:30 are prepared and processed the same day; otherwise, the next day. Excluded are orders for which you have chosen the bank transfer as a payment method, as the order is processed only after receiving the credit transfer.

The delivery of the ordered goods is intended at street level.

The delivery times of the ordered goods are purely indicative and are 1 or 2 working days (3 days in case of delivery to islands or remote areas). The same may vary due to force majeure or traffic conditions and road conditions in general or by an act of the Authority. Unless otherwise agreed in writing, the standard delivery will occur at the following times: from 9.00 to 17.00, every day, not holidays, from Monday to Friday.

The carrier in charge attempts to deliver, if it fails to deliver the goods (recipient absent, wrong address, the name not present on the intercom), will be left a notice of passage. The customer has three days to contact the courier and agree on a new delivery attempt. After three days, the shipment will be stored at the area’s branch. In this case, the customer can: go to the department to pick up the goods (it is advisable to pick up the goods as soon as possible because, with the passage of days, the courier could apply additional costs for storage at their warehouse), or request a new attempt at delivery, in this case, the fees for the delivery are charged to the customer.

No responsibility can be attributed to NextNova in case of delay in processing the order or delivery of goods ordered.

Upon delivery of the goods by the courier, the customer is required to check the following:

  • that the number of packages delivered corresponds to what is indicated in the order confirmation;
  • that the packaging is intact, undamaged, wet, or otherwise altered.

Eventual external damages or the lacked correspondence of the number of the necks or the indications must be immediately contested to the courier that affects the delivery, affixing the wording “withdrawal with reserve” on the appropriate accompanying document and indicating the type of defect found. In the specific case of the damaged package, write “withdrawal with reserve because the package is damaged.”

Once the package is accepted (without reserve) by signing the courier’s document, the customer can not object to the external characteristics of what was delivered.

Even in intact packaging, the goods must be verified within eight days of receipt. Eventual damages or hidden anomalies must be signalled in writing using a registered letter with receipt of the return to the courier whose address is explained on the accompanying document.

Any report after these deadlines will not be considered. For each statement, the Customer assumes full responsibility for the information.

NextNova does not issue any invoice for shipped material unless expressly requested by the customer.

For the issuance of the invoice is necessary to make an explicit request via email, indicating the billing address, including tax code and VAT. The lack of this information makes it impossible to generate the invoice. No change in the invoice will be possible after the invoice has been issued. The invoice must be requested within seven working days of the order confirmation.

6. Discount Codes

The following rules apply to all discount codes:

    • Maximum one discount code per customer
    • It cannot be combined with other discount codes.
    • Exclusive use for private customers

7. Right of Withdrawal

More information on the right of withdrawal can be found at: https://nextnova.net/politica-dei-resi/.

8. Warranty

According to art 129, all products sold by NextNova are covered by the legal guarantee of 24 months for defects of conformity. of Legislative Decree. n. 206/2005 (Consumer Code).

Under the legal warranty, NextNova of Art is Therapy S.R.L. is responsible to the consumer (a person acting for purposes unrelated to business, industrial, commercial, craft, or professional activity carried out) for any lack of conformity existing at the time of delivery of the product, as provided by art. 130 of Legislative Decree. n. 206/2005 and within 24 months from the date of purchase.

To benefit from the assistance, the Customer must keep the delivery note or invoice he will receive with the purchased goods. The customer can always download www.nextnova.net receipts relating to his purchases by accessing the private area from the site.

9. Complaints

Any possible claim must be addressed to NextNova di Art is Therapy S.R.L. via Umberto I, 210 Bis, Trani (B.T.).

10. Jurisdiction and Applicable Law

The sales contract between the Customer and NextNova is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Trani.

11. European Dispute Resolution Platform

The European Commission has established an online platform with an alternative dispute resolution tool. The European Customer can use this tool to solve in a non-judicial way any dispute related to contracts of sale of goods and services stipulated on the network and deriving from them.

The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

12. Conditions

The conditions contained herein may be modified by NextNova without prior notice and shall be valid from publication on the website www.nextnova.net.

Privacy Policy

Privacy Policy of www.nextnova.net

For information about your data collected, the purposes, and the subjects with whom the data is shared, please contact the Data Controller.

Data Controller

Art is therapy, Via Umberto 210 bis, Trani (BT) 76125

Holder’s email address: info@nextnova.net

Types of Data Collected

The Controller does not list the types of Personal Data collected.

Full details of each data collection type are provided in the dedicated sections of this privacy policy or specific information texts displayed before collecting the data.

Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of this Application.

Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to communicate with them, it may be impossible for this Application to provide the Service. In the cases in which this Application indicates some Data as optional, Users are free to refrain from communicating such Data without any consequence on the availability of the Service or its operation.

Users who are unsure of what Data is mandatory are encouraged to contact the Data Controller.

The possible use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the other purposes described in this document and the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and guarantees they have the right to communicate or disseminate them, releasing the Owner from any liability towards third parties.

Method and place of processing of collected data

Treatment modes

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data. 

The treatment is carried out by computer and telematic tools, with organizational methods and logic closely related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external issues (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller, may have access to the Data. The Data Controller can always request an updated list of the Data Processors.

Legal basis of the treatment

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

  • The User has given consent for one or more specific purposes; Note. In some jurisdictions, the Data Controller may be authorized to process Personal Data without the User’s consent or another legal basis specified below until the User objects (“opts out”) of such processing. However, this does not apply if the processing of Personal Data is governed by European Personal Data protection legislation;
  • the processing is necessary for the execution of a contract with the User and/or the implementation of pre-contractual measures;
  • the processing is necessary to comply with a legal obligation to which the controller is subject;
  • the processing is necessary for the performance of a task carried out in the public interest or the exercise of public authority vested in the Data Controller;
  • the processing is necessary to pursue the Owner’s or third parties legitimate interest.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each processing and, in particular, to specify whether the processing is based on law, provided for by a contract, or necessary to conclude a contract.

Location

The Data are processed at the Data Controller’s operational headquarters and any other place where the parties involved are located. For more information, please get in touch with the Owner.

Your Data may be transferred to a country other than the one you are located in. To obtain further information on the processing location, the User may refer to the section on details of the processing of Personal Data.

The User has the right to obtain information on a legal basis for the transfer of Data outside the European Union or to an international organization under public international law or formed by two or more countries, such as the UN, as well as on the security measures adopted by the Data Controller to protect the Data.

The User can verify whether one of the transfers just described takes place by examining the section of this document relating to the processing of Personal Data or request information from the Controller by contacting him at the contact details given at the beginning.

Storage Period

Data is processed and stored for the time required for the purposes it was collected.

Therefore:

  • Personal Data collected for the performance of a contract between the Data Controller, and the User will be retained until such an agreement is implemented.
  • Personal Data collected for purposes related to the Data Controller’s legitimate interest will be retained until such claim is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.

When processing is based on the User’s consent, the Data Controller may retain the Personal Data longer until such consent is revoked. In addition, the Controller may be required to retain Personal Data for a more extended period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the expiry of this term, the right of access, cancellation, rectification, and the right to data portability can no longer be exercised.

User Rights

Users may exercise certain rights concerning the Data processed by the Data Controller.

In particular, the User has the right to:

  • withdraw consent at any time. The User may revoke the consent to processing the Data previously expressed.
  • oppose the processing of their data. You may object to processing your Data when it is done on a legal basis other than consent. Further details on the right to object are provided in the section below.
  • access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and receive a copy of the Data processed.
  • verify and request rectification. The User may verify his data’s correctness and request that it be updated or corrected.
  • obtain the limitation of the treatment. When certain conditions are met, the User may request the restriction of their data processing. In this case, the Data Controller will not process the Data for any purpose other than its storage.
  • obtain the deletion or removal of their Personal Data. When certain conditions are met, the User may request the deletion of their Data by the Data Controller.
  • receive their Data or have them transferred to another owner. The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, transfer it without hindrance to another data controller. This provision is applicable when the Data is processed by automated means. The processing is based on the User’s consent, a contract to which the User is a party or contractual measures.
  • propose a complaint. The User may complain about the competent data protection supervisory authority or take legal action.

Details of the right to object

When Personal Data is processed in the public interest, in the exercise of general powers vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that if their Data is processed for direct marketing purposes, they may object to it without providing any reasons. To find out whether the Data Controller processes data for direct marketing purposes, Users may refer to the respective sections of this document.

How to exercise your rights

To exercise the User’s rights, Users may address a request to the contact details of the Controller indicated in this document. Requests are filed free of charge and processed by the Owner as soon as possible, within one month.

More information about the treatment

Defense in court

The User’s Personal Data may be used by the Owner in court or in the preparatory phases of its possible establishment to defend against abuse in using this Application or related Services by the User.

The User declares to be aware that the Data Controller may be obliged to disclose the Data by order of public authorities.

Specific disclosures

At the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional contextual information regarding specific Services or the collection and processing of Personal Data.

System logs and maintenance

For operational and maintenance purposes, this Application and any third-party services it uses may collect system logs, i.e., files that record interactions and contain Personal Data, such as the User’s IP address.

Information not contained in this policy.

Further information about the processing of Personal Data may be requested from the Data Controller using the contact details.

Response to “Do Not Track” requests

This Application does not support “Do Not Track” requests.

The User is invited to consult their respective privacy policies to determine whether third-party services support them.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details in its possession. Therefore, please check this page frequently, referring to the last modification date indicated at the bottom.

If the changes affect processing whose legal basis is consent, the Data Controller will collect the User’s consent again.

Definitions and legal references

Personal Data (or Data)

Personal data is any information that, directly or indirectly, even in connection with any other information, including a unique identification number, makes a natural person identifiable.

Usage Data

This is the information collected automatically through this Application (including by third-party applications integrated into this Application), including IP addresses or domain names of computers used by the User who connects to this Application, URI (Uniform Resource Identifier) talks, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.).) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example, the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User’s IT environment.

User

The individual using this Application who, unless otherwise specified, is the Data Subject.

Interested

The individual to whom the Personal Data relates.

Data Processor (or Manager)

The natural person, legal entity, public administration, and any other entity that processes personal data on behalf of the Data Controller, as outlined in this privacy policy.

Data Controller (or Holder)

The natural or legal person, public authority, service, or other body which, individually or jointly with others, determines the purposes and means of personal processing data and the instruments adopted, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool by which Users’ Data are collected and processed.

Service

The Service provided by this Application is defined in the relevant terms (if any) on this site/application.

European Union (or EU)

Unless otherwise specified, any reference in this document to the European Union shall be deemed to extend to all European Union member states and the European Economic Area.

Legal references

This privacy policy is written based on multiple legislative orders, including Articles 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Application.

Cookie Policy

Cookie Policy

What is a cookie, and what is it used for?

A cookie is a small file sent to your browser and saved on your device when you access and use the website www.nextnova.net (from now on, also just “Site”). Cookies allow the Site to function efficiently and improve its performance, including collecting and analyzing aggregate information, which enables the Site operator to understand how to improve the Site’s structure and its sections. Cookies can also collect information for statistical purposes, mainly to personalize your browsing experience by remembering your preferences (for example, recently viewed products).

What cookies do we use?

Technical cookies

Technical cookies can be divided into navigation or session cookies, which ensure the standard navigation and use of the Site (allowing, for example, to coordinate the forms that make up the pages of the Site or to relate the pages visited in the same work session) and analytics cookies, which can be assimilated to technical cookies only if used for the optimization of the Site directly by the manager of the Site itself (so-called analytical cookies first-party) which may collect aggregate information on the number of users and how they visit the Site (for example, to achieve statistics of the most visited pages, to compile aggregate data of visits to the Site to optimize the Site. first-party analytical cookies) that can collect information in aggregate form on the number of users and how they visit the Site (for example, to create statistics on the most visited pages, to collect aggregate data of visits by the operating system, browser, etc.)

The use of session cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) and software usage data necessary to enable the safe and efficient exploration of the site: the variables (so-called cookies) session can avoid the use of techniques potentially prejudicial to the privacy of the users and not allow the acquisition of personal identification data. Session cookies are not permanently stored on the user’s device but are recorded locally for periods depending on the session variables (whose values stored on the device’s hard drive can still be deleted, you can also disable cookies by following the instructions provided by major browsers).

Third-party cookies

Third-party cookies are set by a website other than the one you are visiting and reside on servers other than one of the sites you visit (e.g., Google, DoubleClick, google ads.g.doubleclick, Facebook, google ad services).

Therefore, the use of data collected by these external operators via cookies is subject to their respective privacy policies.

Cookies are present on the Site to:

Remarketing and behavioral targeting

AdWords Remarketing (Google Inc.)

Remarketing with Google Analytics for display advertising (Google Inc.)

Statistics

Google Analytics (Google Inc.)

Google Analytics with anonymized IP (Google Inc.)

Tag management

Google Tag Manager (Google LLC)

Conversion tracking

Facebook Conversion Tracking (Facebook Inc.) Belboon (Belboon GmbH)

The site www.nextnova.net uses so-called “profiling” cookies through the Google tag manager service to create user profiles and send advertising messages in line with the preferences expressed by the same as part of web browsing.

How can I disable cookies?

Most browsers are configured to accept, control or possibly disable cookies through their settings. Please note, however, that the disabling, even partial, of technical cookies may compromise the Site’s operation and limit its functionality.

Disabling third-party cookies, however, does not affect the navigability in any way.

Below are links to the instructions provided by the main browsers for managing cookie installation settings:

Chrome: https://support.google.com/chrome/answer/95647?hl=it

Firefox: https:%20dei%

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/it-it/HT201265

Payment Options

Secure and fast payments 

We guarantee your privacy and safeguard the security of your data.

 

Nextnova repays the trust of its customers by guaranteeing maximum security in payments. Our security system encrypts all payment information, including credit card numbers, bank accounts, and addresses. When an order is processed, this information is encrypted during transmission to the banking institution using industry-standard systems.

What are the payment options?

Here is a crisp list of the payment options available for Italy and UE. Thanks to this overview, we hope you can choose the mode you prefer

Paypal

Paypal is easy, fast, and intuitive. During the order process, you will be redirected to Paypal, where you will confirm your payment to Nextnova.

Credit Cards

Pay for your purchases securely using your credit card (Visa, Visa Electron, and MasterCard). It’s free, fast, and secure.

Right of withdrawal

Everything you need to know about returns and refunds

Shop with confidence

Below you should find everything worth knowing. In the unlikely event that this is not the case, you can safely contact our customer service. He will be able to rush to your aid, and most importantly, he will do it with pleasure.

Right of withdrawal

 

1.1 With reference to the D.Lgsl. 206/2005 and as provided for by Dlgs n.21 February 21, 2014, the Customer has the right to withdraw from the contract without specifying the reason within 14 calendar days, starting from the day of receipt of the products purchased.

1.2 As provided in Art. 59 paragraph 1 of Legislative Decree. February 21, 2014, remains excluded from the exercise of the right of withdrawal of the supply of goods:

 – Custom-made or clearly customized (letter “c”);
 – sealed that are not suitable for return for hygienic reasons or related to    health protection and have been opened after delivery (letter “e”).

1.3 To withdraw from the contract, the Customer is required to inform Nextnova via an  email to the following address art@artistherapy.store – or by contacting customer service in the appropriate “Support” section

Within a period not exceeding 14 calendar days from receipt of the goods, and must indicate the following:

 – Intention of wanting to take advantage of the right of withdrawal
 – The name of the product(s) you want to return and the order number (you will find it in the order confirmation email) or the call sign used to place the order.
 – The e-mail address that Nextnova should use to communicate the status of the return

1.4 The Customer is obliged to return the products to Nextnova within 14 calendar days from when he communicated the request for the withdrawal but only after receiving written authorization from Nextnova (within three calendar days from the Customer’s notification of the right of withdrawal).

1.5 The packaging and the integrity of the products to be returned during transport is the Customer’s sole responsibility. Each product to be returned must be adequately packed in its original packaging to withstand a standard or express shipment. Nextnova informs the Customer that products returned with open, torn, or different from the original packaging will not be accepted.

1.6 The Customer who has the right to withdraw will be refunded all payments they have made in favour of Nextnova about the order and to the returned product, including delivery costs (except for additional costs arising from any choices made by the Customer for delivery methods or additional services other than standard delivery), without undue delay and in any case no later than 14 calendar days from the day on which Nextnova has received and accepted your return.

1.7 The Right of Withdrawal, in addition to compliance with the terms and procedures described in paragraphs 1.1, 1.2, 1.3, 1.4, 1.5, and 1.6 above, shall be deemed to be correctly exercised if the following conditions are also fully complied with:

 – notice of withdrawal must be properly written and sent to Nextnova within 14 calendar days of receipt of the products;
 – products must not have been used, damaged or altered, remember that the purpose of the right of withdrawal is to give the Customer the opportunity to examine the product as if it were in a store, not to give away days of free use;
 – sealed products should not be opened;
 – products must be returned in their original packaging;
 – returned products must be returned within 14 calendar days from the date on which the Customer correctly and completely requested the right of withdrawal (ref. item 1.2);

 -Cost for home pickup of products to be returned has a cost of €5.90.
However, if the Customer prefers, you can send the products back to us with a courier of his choice (or deliver them at our point of withdrawal).

This is the address:
Art is therapy 
Via Umberto I, 210 Bis
76125 Trani (BT)

Remember that if you use your courier, we will not be responsible for damage or loss caused during transport.

Nextnova informs the Customer that any defect or anomaly found on the returned products and not reported to Nextnova as an objection to the Withdrawal, if not previously reported by the Customer to Nextnova prior to or concurrently with the notice of withdrawal, will render any objection by the Customer void.

1.8 If the Customer correctly exercises the Right of Withdrawal following the procedures and terms indicated in this paragraph 1, Nextnova is obliged to refund any sums already collected for the purchase of products (ref. Point 1.5)

1.9 If the procedures and terms for exercising the right of withdrawal, as specified in this paragraph, are not complied with, the Customer shall not be entitled to a refund of the sums already paid to Nextnova or the issue of the credit requested. However, at their own expense, they may re-obtain the products in the state in which they have been returned to Nextnova. Otherwise, Nextnova may retain the products to reimburse expenses and the amounts already paid for their purchase.

1.10 The right of withdrawal is not provided for purchases made by companies/professionals with VAT.

Wrong, broken or defective product?

 

We are dismayed that your order did not arrive in one piece! We know how important it is to receive undamaged and perfect products, especially for a gift. That’s why we will do our best to try to fix the problem.

Get in touch with us immediately in the “Support” section or by writing to info@nextnova.net: we ask that you send us as soon as possible a photo demonstrating the breakage of the item, an indication of the product you wish to return, and the order number (you can find it in the order confirmation email) or the call sign used to place the order;

 Remember that no more than 1 hour should elapse from delivery of the goods to sending the photo to our customer service department. 

Time and method of reimbursement

 

2.1 After returning the products, Nextnova will check the exact conformity to the conditions and terms indicated in paragraph 1. If the checks are concluded positively, Nextnova will send, via email, the relative confirmation of acceptance of the returned products.

2.2 Whatever the payment method used by the Customer, the refund will be activated by Nextnova in the shortest time possible and any case, within 14 calendar days from the date on which Nextnova became aware of the exercise of the Customer’s request for the right of withdrawal after verifying the correct execution of the same and acceptance of the returned products.

2.3 If there is no correspondence between the addressee of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the aggregates, in case of exercise of the right of withdrawal, will be carried out by Nextnova, in any case, towards the person who made the payment.

Failure to Accept Goods

 

3.1 The courier will attempt to deliver the goods to the Customer two times. The goods will be stored at the courier’s warehouse, and it will be up to the Customer to collect them no later than seven working days. Any new delivery attempts must be agreed upon with Nextnova and will incur additional delivery costs.

3.2 If the Customer is not available for delivery or requires particular methods and times not foreseen by the type of delivery purchased in the order phase, the goods will be returned to Nextnova with a total charge of the costs of storage and return.

3.3 The Customer who completes an order is aware that, in any case, the return shipment and any storage costs will still be billed after the rejected goods are returned. In case the customer does not intend to pay these costs, Nextnova reserves the right to demand the balance through legal action.

Speed and reliability 

Shipping and tracking

 

We fulfill all orders in the shortest time possible.

You don’t like to wait, do you? Nextnova knows this well, so we’ve arranged to ship your order quickly. To have fast delivery and avoid unpleasant delays, indicate the destination address as accurately as possible. So be careful to provide us with the complete address with all the valuable information, such as Staircase, Interior, Intercom, etc. We are not responsible for delays and/or non-deliveries caused by incomplete addresses.

Shipping Costs

 

Most of the products in the store are shipped for free in Italy. You will find the amount and details in the cart before purchase for all products with additional shipping costs.

 

Delivery time

 

We are committed to delivering your orders as quickly as possible. A maximum of two days will be necessary for processing the order, and on average, the delivery will take place throughout Italy within 2/3 working days (excluding islands).

 

Shipping method

 

The transport is entrusted to express couriers of the national importance of maximum reputation and reliability as DHL and UPS. All shipments are tracked, so you will always know where your order is until it arrives.